We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority, https://www.sra.org.uk/consumers/problems/report-solicitor.page
What to do if we cannot resolve your complaint
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
You can contact the Legal Ombudsman by: -
Telephone: 0300 555 0333. Minicom: 0300 555 1777
Email on [email protected]
Website: www.legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 5550333 – from 8.30am to 5.30pm
Email: [email protected]
Website: www.legalombudsman.org.uk
Our PII Details
In addition we are obliged to give you information with regard to our Professional Indemnity Insurance which is as follows: -
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Mitre Claims Management Limited, Professional Indemnity Claims, 5 Lloyds Avenue, City of London ,EC3N 3AE
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Participating Insurer: XSA
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Participating Insurer : Accredited Insurance (Europe) Ltd – UK Branch
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Policy number Inperio - 050663
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Practice reference
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Policy Reference No: XSA01F5B